It depends on where you purchased your Neat gear.
🛒 Orders from NeatApparel.com
If you purchased directly from neatapparel.com, you’re covered by our 30-day return and exchange policy. You can start your return or exchange through our Returns Center.
🌍 Orders from Other Retailers or Marketplaces
If you bought Neat products through a third-party retailer or marketplace (like Amazon or another store), your return or exchange must be handled through that seller.
-
Each retailer has its own return policy and process
-
Please contact the seller directly or check their website for instructions
-
We can only process returns for items purchased on neatapparel.com
🧭 TL;DR
-
Bought on neatapparel.com? → Start a return or exchange with us
-
Bought elsewhere (Amazon, other retailers)? → Follow that seller’s return policy